Prescription Medication and Medical Supply Return Policy
All prescription medications, including prescribed peptide products, and all medical supplies are final sale once dispensed or shipped. We do not accept returns or exchanges, including for unopened products. We cannot restock or dispense a medication or medical supply after it has left the dispensing pharmacy’s or supplier’s control.
No refunds for treatment outcomes. Individual responses vary. We do not guarantee that a medication or treatment will produce a particular result, and a lack of desired results does not qualify for a refund.
Order problems and patient safety. If you receive the wrong item, a damaged package, or a product you believe was compromised in transit, contact us promptly at [phone/email]. Do not use a product that appears damaged or compromised until you have spoken with the dispensing pharmacy or your clinician. We will review the issue and arrange a correction, replacement, or refund when required by applicable law. This policy does not limit any rights you cannot legally waive.
How to dispose of unused medication
Disposal guidance applies throughout the United States, but local collection rules may differ. Follow any product-specific instructions from your pharmacist and the rules of the collection site you choose.
Use a medication take-back option first. Ask a pharmacy about an authorized collection kiosk or mail-back program, or use the DEA’s year-round collection locator. Confirm that the site accepts your medication and its container before dropping it off.
If take-back is unavailable, check FDA guidance before using household trash. For most medicines not on the FDA Flush List, FDA advises removing the medicine from its original container, mixing it with used coffee grounds, dirt, or cat litter without crushing tablets or capsules, sealing the mixture in a bag or other container, and placing it in household trash. Remove or obscure personal information on the empty prescription packaging. Check local rules before using this method. Do not flush medication unless it is on the FDA Flush List or its accompanying instructions direct you to do so.
Keep needles and syringes separate. Put used needles, syringes, and other sharps directly into an appropriate sharps container. Do not place loose sharps in household trash or recycling. Ask your local health department or waste provider how to dispose of a filled container where you live; requirements vary by location. The FDA’s sharps disposal guide offers further guidance.